Refund policy
Store: Margelitia
Address: Via Adalfonso Heredia N. 22, 96100 Siracusa Syracuse, Italy
Email: contact@margelitia.com
Phone: +39 364828209
Business Owner: Francesco Bianca
At Margelitia, we want every customer to feel confident when purchasing from our store. We carefully select our products and aim to provide a clear, fair, and dependable return and refund process. If your order does not meet your expectations, our customer support team is available to assist you.
1. 60-Day Satisfaction Guarantee
Margelitia provides a 60-day satisfaction guarantee for eligible purchases. You may request a return within 60 days from the date your order is delivered, provided that the item meets the return conditions outlined in this policy.
This voluntary commercial guarantee is offered in addition to any mandatory consumer protections available under Italian and European Union law.
2. Return Eligibility Requirements
To be eligible for a return under our 60-day satisfaction guarantee, the following requirements should generally be satisfied:
- The product must be unused, unworn, unwashed, unaltered, and in its original condition.
- Original tags, labels, packaging, accessories, and inserts must be included whenever applicable.
- You must provide valid proof of purchase, such as an order number, receipt, or order confirmation.
- The return request must be submitted within the applicable return period.
Items that fail to meet these conditions may be refused or may qualify for a reduced refund where permitted by law.
These conditions do not affect your legal rights regarding products that are damaged, defective, incorrectly delivered, or otherwise not in conformity with the purchase agreement.
3. How to Request a Return
To begin a return under our 60-day guarantee, please contact Margelitia customer support at:
Your message should include:
- Your full name.
- Your order number.
- The product or products you wish to return.
- A brief explanation of your return request.
- Clear photographs or videos if the product is damaged, defective, faulty, or incorrect.
After reviewing your request, our support team will provide the relevant return instructions and the appropriate return address.
Please do not send products directly to the Margelitia business address unless you have received written instructions from our customer support team.
4. European Union Right of Withdrawal
If you are an individual consumer located within the European Union, you generally have the legal right to withdraw from an online purchase within 14 days without stating a reason, subject to any applicable statutory exceptions.
The withdrawal period normally begins on the day you, or a person appointed by you other than the delivery carrier, receives the goods.
You may exercise your right of withdrawal by emailing a clear withdrawal statement to:
Your withdrawal request should contain:
- Your full name.
- Your order number.
- Your email address.
- The product or products included in the withdrawal.
- A clear statement confirming that you wish to withdraw from the purchase.
5. Returning Items After Withdrawal
After notifying Margelitia of your decision to withdraw, you must return the applicable items according to the instructions provided by our customer support team.
Please package returned products securely and, where possible, use a tracked shipping method. The customer remains responsible for the returned parcel until it is successfully delivered to the designated return location.
6. Return Shipping Charges
Unless the return is caused by a mistake or fault attributable to Margelitia, the customer is generally responsible for the cost of returning the product.
Margelitia may cover reasonable return shipping expenses when:
- The wrong product was delivered.
- The product arrived damaged during transportation.
- The product contains a confirmed manufacturing fault.
- The delivered item does not match the order.
7. Refund Processing
Once your returned item has been received and inspected, Margelitia will notify you by email regarding the approval or rejection of your refund request.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
8. Exchanges
Margelitia does not currently provide direct exchanges.
To obtain another size, colour, style, or product, please return the original eligible product for a refund and place a separate new order through our website.
9. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, faulty, incomplete, or different from the product you purchased, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A clear description of the problem.
- Clear photographs or videos showing the defect, damage, fault, or incorrect item.
After reviewing the information provided, Margelitia may offer an appropriate solution such as a replacement, store credit, partial refund, or full refund depending on the situation.
10. Non-Returnable Items and Legal Exceptions
Some products may not be eligible for return when an exclusion is legally permitted. These may include:
- Personalised, customised, or made-to-order items.
- Products clearly identified as final sale or non-returnable where legally allowed.
- Sealed products that cannot be returned for health or hygiene reasons after opening.
- Products that have been worn, washed, altered, damaged, or handled beyond normal inspection.
Your statutory rights concerning defective, damaged, incorrect, or non-conforming products remain unaffected.
11. Customer Support
For questions regarding returns, refunds, cancellations, damaged products, incorrect orders, or other concerns, please contact us:
Margelitia
Business Owner: Francesco Bianca
Address: Via Adalfonso Heredia N. 22, 96100 Siracusa Syracuse, Italy
Email: contact@margelitia.com
Phone: +39 364828209
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed
Business days mean Monday through Friday, excluding public holidays observed in Italy.