At Margelitia, we are dedicated to offering elegant, comfortable, and carefully selected women’s dresses suitable for everyday wear, work, holidays, dinners, casual outings, celebrations, and special occasions. We aim to maintain dependable quality standards so that customers can shop with confidence.
1. Warranty Coverage
Eligible women’s dresses purchased directly from Margelitia are covered by a 30-day quality assurance warranty, starting from the date the order is delivered.
This warranty applies to manufacturing-related faults, including:
- Production defects or manufacturing faults affecting the dress.
- Loose, broken, incomplete, or defective stitching and seams.
- Faulty zippers, buttons, hooks, clasps, snaps, ties, belts, or other fastening components under normal use.
- Fabric defects that significantly affect the dress’s appearance, fit, comfort, or intended function.
- Defective straps, sleeves, collars, cuffs, waistbands, elastic sections, linings, or adjustable components.
- Manufacturing issues affecting prints, embroidery, lace, sequins, beads, trims, ruffles, or decorative details.
- Products that arrive with damage caused during the manufacturing or production process.
2. Items Not Covered by the Warranty
The Margelitia warranty does not cover damage, deterioration, or changes resulting from:
- Normal wear and tear caused by regular use.
- Incorrect washing, drying, ironing, steaming, or general garment care.
- Shrinkage, fading, stretching, pilling, wrinkling, or colour transfer caused by failure to follow care instructions.
- Accidents, misuse, excessive force, rough handling, or unsuitable storage.
- Damage caused by jewellery, bags, belts, sharp objects, pets, cosmetics, perfumes, deodorants, chemicals, or other external factors.
- Repairs, alterations, tailoring, hemming, or modifications completed after delivery.
- Incorrect size selection, personal fit preferences, or changes in body measurements.
- Natural differences in fabric texture, print placement, stitching detail, or colour between production batches.
- Loss, theft, deliberate damage, misuse, or neglect.
3. How to Make a Warranty Claim
If you believe that your dress contains a manufacturing defect, please contact Margelitia customer support within the applicable 30-day warranty period.
To help us review your claim efficiently, please provide:
- Your full name.
- Your order number.
- The name or description of the affected dress.
- A clear explanation of the problem.
- Photographs showing the complete dress and close-up images of the affected area.
- Any additional information reasonably requested by our customer support team.
Warranty claims may be delayed if the information or images provided are incomplete or do not clearly show the reported issue.
4. Warranty Review and Available Solutions
After reviewing your warranty claim, Margelitia may offer one of the following solutions depending on the nature of the defect, available evidence, product availability, and applicable law:
- A replacement dress.
- A partial refund.
- A full refund.
- Store credit for a future purchase.
- A repair where suitable and reasonably available.
- Another fair and appropriate solution based on the circumstances.
The final solution will be determined after the warranty claim and supporting evidence have been assessed.
Where a replacement is approved but the original style, size, or colour is unavailable, Margelitia may offer an alternative product, store credit, or refund.
5. Warranty Assessment Time
Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, and supporting details have been received.
More complex cases may require additional review time, particularly where further information, inspection, or confirmation from a supplier or shipping partner is required.
Once a decision has been made, Margelitia will send the outcome and any relevant instructions to the email address associated with your order.